Fluff and Tuff Gil Koi Fish Fluff & Tuff

Prompt Shipping and professional packaging

Our long-standing relationship with UPS FedEx DHL and other global carriers gives us the ability to provide an array of shipping services. Our warehouse staff are highly trained and will be able to pack your goods in accordance with the exact and precise specifications. Your goods are thoroughly checked and secured properly prior to shipping. We deliver to hundreds of thousands of customers every day across different countries. The fact that we are dedicated to becoming the largest online retailer in the world is clear. The warehouses and centers of distribution are located in Europe, as well as the USA.

Note: Orders that contain more than one item will be assigned a processing date in accordance with the item.

Before shipping, our team will perform an extensive inspection of the items you purchased. Today, the majority orders will be sent within 48 hours. The delivery time varies between 3-7 days.

Returns

Due to the multiple parties involved which include the factory as well as the warehouse, we cannot fully manage stock. The actual inventory may change at any moment. It is possible that you will not receive your order after the order has been made.

Our policy is valid for 30 days. If 30 days have passed in the past since you purchased however, we're unable to give you a return or exchange.

For your item to be returned it must be in its original packaging, unopened and in the same condition as when you received it in. It must also be returned in the original packaging.